Tag Archives: drivernews_en

KLIA1 E-HAILING OPERATION UPDATE

Tuesday, 6 Feb 2024

UPDATE AND IMPROVEMENT OF E-HAILING OPERATION AT KLIA TERMINAL 1

Update the entry system to the passenger pick-up point on Level 1, Main Terminal Building KLIA1 starting on 1st February 2024.

 

Please refer below the updated items below:

In relation with the improvements, MA (S) has also updated the existing circular to a new circular which is Pekeliling Operasi e-hailing di KLIA Terminal 1, Bilangan 3 Tahun 2024.

ItemsBefore ImprovementAfter Improvement
Minimum Card Balance (During Entry)With a minimum Touch 'n Go balance of RM20No minimum card balance required.
Payment MethodSupport Touch 'n Go card only.Support all payment methos such as debit card, credit card, Touch 'n Go, and Touch nGo e-wallet.
Duration Rate0-5 minutes: Free
Every next 5 minutes: RM10		0-7 minutes: Free
Every next 7 minutes: RM10
SystemUse Touch 'n Go card scanner only.Use Licence Plate Recognition (LPR) scanner.
Method of UseTouch Touch 'n Go card on scanner when entering and exiting the passenger pick-up area.Touch the payment card (Debit Card, Credit Card, Touch 'n Go and Touch 'n Go e-wallet) when exiting the pick-up area only.
Passenger Pickup LocationLevel 1, Gate 3 or Gate 4 (Passenger’s choice)Level 1, Gate 1 until Gate 4 (Passenger’s choice)
Number of Lanes1 Lane2 Lane
Items

Minimum Card Balance (During Entry)

Payment Method

Duration Rate

System

Method of Use

Passenger Pickup Location

Number of Lanes

Before Improvement

With a minimum Touch 'n Go balance of RM20

Support Touch 'n Go card only.

0-5 minutes: Free. Every next 5 minutes: RM10

Use Touch 'n Go card scanner only.

Touch Touch 'n Go card on scanner when entering and exiting the passenger pick-up area.

Level 1, Gate 3 or Gate 4 (Passenger’s choice)

1 Lane

After Improvement

No minimum card balance required.

Support all payment methos such as debit card, credit card, Touch 'n Go, and Touch nGo e-wallet.

0-7 minutes: Free. Every next 7 minutes: RM10

Use Licence Plate Recognition (LPR) scanner.

Touch the payment card (Debit Card, Credit Card, Touch 'n Go and Touch 'n Go e-wallet) when exiting the pick-up area only.

Level 1, Gate 1 until Gate 4 (Passenger’s choice)

2 Lane

In relation with the improvements, MA (S) has also updated the existing circular to a new circular which is Pekeliling Operasi e-hailing di KLIA Terminal 1, Bilangan 3 Tahun 2024.

KLIA Reinstatement of original e-hailing pick-up location

Friday, 29 Apr 2022

KLIA Reinstatement of original e-hailing pick-up location

Beginning May 1st,2022 at 00:01 A.M., the current temporary passenger pick-up arrangements at the outer-kerbside of Level 3, Main Terminal Building are to be relocated back to the original location, which is situated at Door 4, Inner-kerbside of Level 1, Main Terminal Building.  Please be informed.

 

For more details, click HERE

Total Lockdown Phase 1

Monday, 31 May 2021

We’re in this together!

Kindly informed E-hailing services are allowed to drive daily from 6am - 11:59pm during this FMCO period (1 - 14 June 2021).

Fret not, EzCab are permitted to remain operating under this FMCO. Therefore, if you are stopped by any Authority at Roadblocks, do show them this Letter from Ministry of Transport, EzCab and the Government Regulations.

Do download it & save in the phone for quick access.

Download Letter from Ministry of Transport Malaysia here.
Download EzCab Confirmation Letter here.

For further enquiries, feel free to contact us via below:

1. Email
Email address: driversupport@ezcab.com.my

2. Contact 24/7 Support Centre
Taxi department: 03-6259 2020
Private Car department: 03-6256 2000

3. Private Message EzCab Facebook Page Malaysia.
EzCab Facebook: https://www.facebook.com/ezcabmalaysia/ 

COVID-19: Safety Tips for All Drivers, MCO 2.0

Thursday, 14 Jan 2021

COVID-19: Safety Tips for All Drivers

Prime Minister Tan Sri Muhyiddin Yassin announced that the government will enforce the movement control order (MCO) 2.0 in Penang, Selangor, Melaka, Johor, Sabah and the Federal Territories of Kuala Lumpur, Putrajaya and Labuan from Jan 13 until Jan 26 to curb the spread of Covid-19. However, every Driver is required to strictly follow the Movement Control Order (MCO) 2.0 or Conditional or Recovery Movement Control Order (CMCO/ RMCO) rules &  regulations, as well as Standard Operating Procedures (SOPs).

Taxi & E-hailing Operation Time

Taxi & E-hailing Operation Time

Operation time for Taxi & E-hailing is 5am - 12am, but do ensure Pick Up customer time only available on 6am - 11pm during the CMCO period.

Number of passenger in a car

Number of passenger in a car

There cannot be more than 2 passengers in the car and passengers must sit in the back seat. 

MySejahtera QR Codes

Compulsory prepare MySejahtera QR codes/ Manual record on book.

Off the Road

If you have a cough, fever or other mild symptoms of illness, do consult Doctors and take a few days off / quarantine yourself.

 

Interacting with Passengers

Encourage use of Cashless Payment Methods such as Credit Cards, TNG eWallet, Maybank QRPay, etc. This way you won’t need to handle cash, a common cause of infection. Avoid all types of physical contact including the handshake.

 

Personal hygiene

Avoid touching your face, keeping your hands away from your eyes, nose and mouth as much as possible. Put on your Face Mask & Sanitise your hand before and after each pick up/ drop off your passengers. Also, don’t forget to disinfect your mobile phone frequently.

Keeping your Car clean all time

Just as you should wipe down public and shared services with disinfectant, we encourage you to sanitize your car. Clean whichever parts of your car passengers come in contact with, like door handles.

On the Road

Keep the windows open, if possible. You could also consider wearing gloves as a precaution. 

Further enquiry, feel feel to contact our Support at driversupport@ezcab.com.my.

DuitNow QR driver incentive campaign

Sunday, 1 Nov 2020

DuitNow QR driver incentive campaign

The more transactions, the more incentive you will be rewarded.

Bank Muamalat (BMMB) is now giving out extra RM2 incentive for every successful DuitNow QR payment order via EzCab. It’s a part of the company's effort to promote the use of DuitNow QR.

# Total number of successful DuitNow transactions for each Driver will be calculated at the end of every month within the campaign period. The incentive will be credited into EzWallet within thirty (30) days after announcing  the performance report.

Campaign Period: 1st  November 2020 – 30th April 2021.
Valid for : First 20,000 BMMB DuitNow QR transactions or until programme ends

See on HOW TO Accept DuitNow QR Payment.

 

NOTE: Make sure you have collected your updated BMMB DuitNow QR tag, similar to picture above.

Requirement

Collect your new BMMB DuitNow QR (Lanyard) from EzCab office

Accept & Complete DuitNow Order
* limited to first 20,000 transactions only

Terms & Conditions

  1. This incentive is valid for Klang Valley, Seremban and Johor Drivers’ assigned with BMMB Static QR tag only.
  2. To qualify for this incentive plan, Driver must be assigned with and collected the BMMB Static QR tag from EzCab office only.
  3. To entitle for the incentive, each Driver must successfully complete the DuitNow order.
  4. Order pick up from your registered states only.
  5. A cancelled booking (either by passenger or driver) nullifies the trip incentive.
  6. The system will calculate your total successful DuitNow order monthly and reward incentives to your EzWallet account within thirty (30) days after campaign cut off date.
  7. Driver may choose to use the account rewarded amount accumulated in EzWallet as top up credit or cash out.
  8. Driver must ensure your EzDriver account is registered with a valid bank account number with EzCab management.
  9. Cash out request will be processed within three (3) working days to your registered bank account (excluding Public Holidays and Saturday/Sunday of Wilayah Persekutuan Kuala Lumpur).
  10. There will be no additional funds transfer charges until further notice.
  11. EzCab reserves the sole & absolute right to forfeit incentives & suspend accounts of Drivers-Partner who display conduct that EzCab considers inappropriate or unacceptable (e.g.: gaming, fake bookings, overcharge customer, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
  12. The incentive structure is not applicable combined with previous earning trips and not able to carry forward before or after campaign period.
  13. EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision-request for appeal and review will not be entertained.
  14. Unless otherwise stated, this incentive is only applicable to completed trips for EzGo, EzCar, Premium, Executive and EzCar (L).

 

For more information, please refer to BMMB’s PDF T&C.

EzCab Weekly Earning Structure (22 – 28 June 2020)

Friday, 19 June 2020

Exclusive for package 10% - 15% Driver nationwide!

It's Week 26! EzCab would like to reward Drivers with an extra Bonus!
Enjoy incentive in this 1 week and help you to earn more!

Do familiarize yourselves with the requirement, benefits and Terms & Conditions, so you can increase your earnings!

Please select the topic below

Benefit

Total fare completed for the week:

Level 1: 30 trips get extra bonus RM35 nett

Level 2: 60 trips get extra bonus RM70 nett

Level 3: 85 trips get extra bonus RM200 nett

 

* Each driver is only entitled for 1 of the incentive level only.

* Final total fare and rebate earned will be calculated at the end of every week cut off time (11.59pm).

Requirement

Be Online more to maximize earnings

1 Week: Monday 12:00am to Sunday 11:59pm

Hit Minimum Trips required

Acceptance Rate: ≥ 80%

Kindly refer the example below for clarification:

Example for Trip incentive.

* Please do ensure you read the T&Cs to perform your best as a EzDriver on our platform.

Terms & Conditions

  1. This incentive plan is valid for 10 - 15% Driver nationwide, exclude some special service package.
  2. To qualify for this incentive plan, Driver must be registered at office or online sign up only.
  3. To entitle for the incentive, each Driver must hit a minimum amount of fares/trip required per week and maintain a minimum Acceptance Rate (AR) 80% and above. The percentage rebate or bonus are only applicable to job with total fare/trips above amount required, excluding toll charges.
  4. All fare calculations are based on the EzCab apps system display price (price is before promo code discount). Fare calculations excludes additional charge for tolls and any other charges that is not included in the standard app fare.
  5. The weekly incentive structure will begin on every Monday 12:00am and cut off time on Sunday 11:59pm.
  6. Order pick up from your registered states only.
  7. Each Driver is only entitled for 1 of the incentive level only.
  8. A cancelled booking (either by passenger or driver) nullifies the number of trips.
  9. The system will calculate your weekly total fare amount and rebate incentives to your EzWallet account within the next 1-2 hours after cut off time every (Sunday 11.59pm).

Cash out/Top up credit:

  1. Driver may choose to use the account rebate amount accumulated in EzWallet as top up credit or cash out.
  2. Driver must ensure your EzDriver account is registered with a valid bank account number with EzCab management.
  3. Cash out request will be processed within three (3) working days (excluding Public Holiday and Saturday/Sunday) to your registered bank account.
  4. There will be no additional Funds transfer charges until further notice.
  5. EzCab reserves the sole & absolute right to forfeit incentives & suspend accounts of Drivers who display conduct that EzCab considers inappropriate or unacceptable (e.g.: gaming, fake bookings, over charge customer, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
  6. The incentive plan is not applicable combine with previous earning trips and not able to carry forward.
  7. EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision- request for appeal and review will not be entertained.
  8. Unless otherwise stated, incentive is only applicable to completed trips for EzGo, EzCar, Budget (Meter), Premium, Executive and EzCar (L).
  9. In case of non-Fixed Fare ride (e.g. Budget (Meter)), an estimated range of fare will be shown in the app.  Hence for qualified ride, the extra rebate will be computed based on the lowest range of the estimated fare. (e.g. If estimated fare for the qualified trip is RM10 -16, then RM10 will be used to compute for the extra rebate.)

EzCab Weekly Earning Structure (15 – 21 June 2020)

Friday, 12 June 2020

Exclusive for package 10% - 15% Driver nationwide!

It's Week 25! EzCab would like to reward Drivers with an extra Bonus!
Enjoy incentive in this 1 week and help you to earn more!

Do familiarize yourselves with the requirement, benefits and Terms & Conditions, so you can increase your earnings!

Please select the topic below

Benefit

Total fare completed for the week:

Level 1: 30 trips get extra bonus RM35 nett

Level 2: 60 trips get extra bonus RM70 nett

Level 3: 85 trips get extra bonus RM200 nett

 

* Each driver is only entitled for 1 of the incentive level only.

* Final total fare and rebate earned will be calculated at the end of every week cut off time (11.59pm).

Requirement

Be Online more to maximize earnings

1 Week: Monday 12:00am to Sunday 11:59pm

Hit Minimum Trips required

Acceptance Rate: ≥ 80%

Kindly refer the example below for clarification:

Example for Trip incentive.

* Please do ensure you read the T&Cs to perform your best as a EzDriver on our platform.

Terms & Conditions

  1. This incentive plan is valid for 10 - 15% Driver nationwide, exclude some special service package.
  2. To qualify for this incentive plan, Driver must be registered at office or online sign up only.
  3. To entitle for the incentive, each Driver must hit a minimum amount of fares/trip required per week and maintain a minimum Acceptance Rate (AR) 80% and above. The percentage rebate or bonus are only applicable to job with total fare/trips above amount required, excluding toll charges.
  4. All fare calculations are based on the EzCab apps system display price (price is before promo code discount). Fare calculations excludes additional charge for tolls and any other charges that is not included in the standard app fare.
  5. The weekly incentive structure will begin on every Monday 12:00am and cut off time on Sunday 11:59pm.
  6. Order pick up from your registered states only.
  7. Each Driver is only entitled for 1 of the incentive level only.
  8. A cancelled booking (either by passenger or driver) nullifies the number of trips.
  9. The system will calculate your weekly total fare amount and rebate incentives to your EzWallet account within the next 1-2 hours after cut off time every (Sunday 11.59pm).

Cash out/Top up credit:

  1. Driver may choose to use the account rebate amount accumulated in EzWallet as top up credit or cash out.
  2. Driver must ensure your EzDriver account is registered with a valid bank account number with EzCab management.
  3. Cash out request will be processed within three (3) working days (excluding Public Holiday and Saturday/Sunday) to your registered bank account.
  4. There will be no additional Funds transfer charges until further notice.
  5. EzCab reserves the sole & absolute right to forfeit incentives & suspend accounts of Drivers who display conduct that EzCab considers inappropriate or unacceptable (e.g.: gaming, fake bookings, over charge customer, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
  6. The incentive plan is not applicable combine with previous earning trips and not able to carry forward.
  7. EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision- request for appeal and review will not be entertained.
  8. Unless otherwise stated, incentive is only applicable to completed trips for EzGo, EzCar, Budget (Meter), Premium, Executive and EzCar (L).
  9. In case of non-Fixed Fare ride (e.g. Budget (Meter)), an estimated range of fare will be shown in the app.  Hence for qualified ride, the extra rebate will be computed based on the lowest range of the estimated fare. (e.g. If estimated fare for the qualified trip is RM10 -16, then RM10 will be used to compute for the extra rebate.)

EzCab Weekly Earning Structure (8 – 14 June 2020)

Friday, 5 June 2020

Exclusive for package 10% - 15% Driver nationwide!

It's Week 24! EzCab would like to reward Drivers with an extra Bonus!
Enjoy incentive in this 1 week and help you to earn more!

Do familiarize yourselves with the requirement, benefits and Terms & Conditions, so you can increase your earnings!

Please select the topic below

Benefit

Total fare completed for the week:

Level 1: 30 trips get extra bonus RM35 nett

Level 2: 60 trips get extra bonus RM70 nett

Level 3: 85 trips get extra bonus RM200 nett

 

* Each driver is only entitled for 1 of the incentive level only.

* Final total fare and rebate earned will be calculated at the end of every week cut off time (11.59pm).

Requirement

Be Online more to maximize earnings

1 Week: Monday 12:00am to Sunday 11:59pm

Hit Minimum Trips required

Acceptance Rate: ≥ 80%

Kindly refer the example below for clarification:

Example for Trip incentive.

* Please do ensure you read the T&Cs to perform your best as a EzDriver on our platform.

Terms & Conditions

  1. This incentive plan is valid for 10 - 15% Driver nationwide, exclude some special service package.
  2. To qualify for this incentive plan, Driver must be registered at office or online sign up only.
  3. To entitle for the incentive, each Driver must hit a minimum amount of fares/trip required per week and maintain a minimum Acceptance Rate (AR) 80% and above. The percentage rebate or bonus are only applicable to job with total fare/trips above amount required, excluding toll charges.
  4. All fare calculations are based on the EzCab apps system display price (price is before promo code discount). Fare calculations excludes additional charge for tolls and any other charges that is not included in the standard app fare.
  5. The weekly incentive structure will begin on every Monday 12:00am and cut off time on Sunday 11:59pm.
  6. Order pick up from your registered states only.
  7. Each Driver is only entitled for 1 of the incentive level only.
  8. A cancelled booking (either by passenger or driver) nullifies the number of trips.
  9. The system will calculate your weekly total fare amount and rebate incentives to your EzWallet account within the next 1-2 hours after cut off time every (Sunday 11.59pm).

Cash out/Top up credit:

  1. Driver may choose to use the account rebate amount accumulated in EzWallet as top up credit or cash out.
  2. Driver must ensure your EzDriver account is registered with a valid bank account number with EzCab management.
  3. Cash out request will be processed within three (3) working days (excluding Public Holiday and Saturday/Sunday) to your registered bank account.
  4. There will be no additional Funds transfer charges until further notice.
  5. EzCab reserves the sole & absolute right to forfeit incentives & suspend accounts of Drivers who display conduct that EzCab considers inappropriate or unacceptable (e.g.: gaming, fake bookings, over charge customer, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
  6. The incentive plan is not applicable combine with previous earning trips and not able to carry forward.
  7. EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision- request for appeal and review will not be entertained.
  8. Unless otherwise stated, incentive is only applicable to completed trips for EzGo, EzCar, Budget (Meter), Premium, Executive and EzCar (L).
  9. In case of non-Fixed Fare ride (e.g. Budget (Meter)), an estimated range of fare will be shown in the app.  Hence for qualified ride, the extra rebate will be computed based on the lowest range of the estimated fare. (e.g. If estimated fare for the qualified trip is RM10 -16, then RM10 will be used to compute for the extra rebate.)

EzCab Weekly Earning Structure (1 – 7 Jun 2020)

Friday, 29 May 2020

Exclusive for package 10% - 15% Driver nationwide!

It's Week 23! EzCab would like to reward Drivers with an extra Bonus!
Enjoy incentive in this 1 week and help you to earn more!

Do familiarize yourselves with the requirement, benefits and Terms & Conditions, so you can increase your earnings!

Please select the topic below

Benefit

Total fare completed for the week:

Level 1: 30 trips get extra bonus RM35 nett

Level 2: 60 trips get extra bonus RM70 nett

Level 3: 85 trips get extra bonus RM200 nett

 

* Each driver is only entitled for 1 of the incentive level only.

* Final total fare and rebate earned will be calculated at the end of every week cut off time (11.59pm).

Requirement

Be Online more to maximize earnings

1 Week: Monday 12:00am to Sunday 11:59pm

Hit Minimum Trips required

Acceptance Rate: ≥ 80%

Kindly refer the example below for clarification:

Example for Trip incentive.

* Please do ensure you read the T&Cs to perform your best as a EzDriver on our platform.

Terms & Conditions

  1. This incentive plan is valid for 10 - 15% Driver nationwide, exclude some special service package.
  2. To qualify for this incentive plan, Driver must be registered at office or online sign up only.
  3. To entitle for the incentive, each Driver must hit a minimum amount of fares/trip required per week and maintain a minimum Acceptance Rate (AR) 80% and above. The percentage rebate or bonus are only applicable to job with total fare/trips above amount required, excluding toll charges.
  4. All fare calculations are based on the EzCab apps system display price (price is before promo code discount). Fare calculations excludes additional charge for tolls and any other charges that is not included in the standard app fare.
  5. The weekly incentive structure will begin on every Monday 12:00am and cut off time on Sunday 11:59pm.
  6. Order pick up from your registered states only.
  7. Each Driver is only entitled for 1 of the incentive level only.
  8. A cancelled booking (either by passenger or driver) nullifies the number of trips.
  9. The system will calculate your weekly total fare amount and rebate incentives to your EzWallet account within the next 1-2 hours after cut off time every (Sunday 11.59pm).

Cash out/Top up credit:

  1. Driver may choose to use the account rebate amount accumulated in EzWallet as top up credit or cash out.
  2. Driver must ensure your EzDriver account is registered with a valid bank account number with EzCab management.
  3. Cash out request will be processed within three (3) working days (excluding Public Holiday and Saturday/Sunday) to your registered bank account.
  4. There will be no additional Funds transfer charges until further notice.
  5. EzCab reserves the sole & absolute right to forfeit incentives & suspend accounts of Drivers who display conduct that EzCab considers inappropriate or unacceptable (e.g.: gaming, fake bookings, over charge customer, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
  6. The incentive plan is not applicable combine with previous earning trips and not able to carry forward.
  7. EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision- request for appeal and review will not be entertained.
  8. Unless otherwise stated, incentive is only applicable to completed trips for EzGo, EzCar, Budget (Meter), Premium, Executive and EzCar (L).
  9. In case of non-Fixed Fare ride (e.g. Budget (Meter)), an estimated range of fare will be shown in the app.  Hence for qualified ride, the extra rebate will be computed based on the lowest range of the estimated fare. (e.g. If estimated fare for the qualified trip is RM10 -16, then RM10 will be used to compute for the extra rebate.)