Driver's Training

Venue Location:

EzCab Sdn. Bhd.

19-1, Jalan 1/46A, Off Jalan Selingsing 7,

Taman Niaga Waris, 51200 Kuala Lumpur.

* For further enquiries, kindly contact our Support Centre for further details.

03 - 6259 2020 (Taxi Driver)

03 - 6256 2000 (Private Driver)

New Normalization of Public Transport Vehicle Operations at KLIA

Thursday, 14 May 2020

New Normalization of Public Transport Vehicle Operations at KLIA

In line with the current situation of the Covid-19 pandemic, the government through the Malaysian National Security Council (MKN) has set specific SOPs and regulations to curb the spread of the virus throughout the country including the services line.

Starting at 0001, 11 May 2020 the operating area for Airport Taxi (Taxi with Coupon), Taxi with Metered and e-hailing services at KLIA are as shown in Table 1.

This is subject to current directives from the government especially during this period of the Movement Control Order (MCO).

Table 1: Temporary Designation of Public Transport Service Operating Areas at KLIA.

Join EzBike

Wednesday, 26 Feb 2020

Why Join Us

Flexible Hours

Be your own Boss

24/7 Support from us

Cashless Transaction

Requirement

Malaysian

Own CDL license without any blacklisted summon

18 years old and above

Permitted for Full license only

Bike manufacturer year not more than 5 years

Interested? Sign up now

Download the EzDriver app

EzCab Minimum Acceptance & Cancellation Rating (Updated 28 May 2018)

Monday, 28 May 2018

EzCab Minimum Acceptance & Cancellation Rating
(Updated 28 May 2018)

With the recent increase of download and usage rate. We’ve noticed a substantial amount of jobs are being ignored. This will result to a longer waiting time & far away pick-up points for other drivers.

Therefore, in our continuous effort to strive to improve the experience for you, EzCab is introducing a minimum acceptance and cancellation rate to encourage more drivers to accept jobs whenever they are online. This would mean less waiting time and more of your time spent earning.

This is part of our commitment to provide the best ride-hailing experience for both passengers & drivers!

Kindly refer to the tables below for further clarification:

Acceptance Rate (AR) Conditions:
AR is an indication to allow you to monitor your overall ratings. The more jobs being accepted, the higher the AR. The more jobs being ignored or cancelled, the lower the AR, the higher the risk for a suspension.

Action will be taken once you hit certain zone level below:

** Please contact driversupport@ezcab.com.my for further instruction

Cancellation Rate (CR) Conditions:

CR will only apply if driver cancelled a job that they’ve already accepted midway.

* Note: Cancellation Rate will affect the Acceptance Rate as well

How to know your Accept/Reject Rate works?

Blue Background

Example of Blue Background:

Black Background

Example of Black Background:

A friendly reminder:

  • EzCab jobs will always communicate all information you need (Destination, Fares) upfront at any AR level.
  • If you are unable to take jobs, please remember to switch to offline OR standby mode so your AR and CR will not be affected.
  • If in any case, you’ve received a street hailing job, please switch to offline OR standby mode so you will not receive jobs that will affect your AR.
  • If in case of any circumstances that you are unable go online with your EzDriver app within 3 days, your AR will not be affected. However, your AR will be affected in the future if it is more than 3 days.

Let’s work together to make it a pleasant EzCab ride experience for everyone!

Terms & Conditions :

  1. The above table takes into account every driver for all services type. Including EzCab (Fixed Fare), EzCab Budget (Meter), EzCab Executive and EzCab TOYOTA Luxury.
  2. The Rates shall be applied to all driver from all states. Including Seremban, Johor, Melaka, Klang Valley, Penang, Perak, Sabah.
  3. Any amount within the Driver’s Credit Balance & EzWallet will be forfeited once driver has been permanently banned from using the Driver App. This include NO access in cashing out the remaining balance in driver’s EzWallet or any demand to withdraw the remaining in the Credit Balance. EzCab’s decision is final and conclusive - requests for appeal and review on this case will not be entertained.
  4. EzCab reserves the sole & absolute right to forfeit Driver’s weekly incentives or future benefits at any time if any zone level is being reached and maintained below the AR by the driver.
  5. EzCab reserves the sole & absolute right to forfeit & suspend accounts of Driver who enter a specific zone level according to the rates condition.
  6. EzCab reserves the sole & absolute right to forfeit & suspend accounts of Drivers who display conduct that EzCab considers inappropriate or unacceptable (e.g.: fake bookings, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
  7. EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision- request for appeal and review will not be entertained.
  8. EzCab reserves the right to fully suspend the Driver App if it deem necessary but it does not limit driver to re-apply with EzCab.

FAQ

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E-hailing Vehicle Permit (EVP) phase 2 Program

Monday, 30 Sep 2019

E-hailing Vehicle Permit (EVP) phase 2 Program

#BukitSamaDidaki

 

The Ministry of Transport has officially announced that starting 12 October 2019 in order to become legal e-hailing Driver on the road, you shall own all the legal documents. After receiving your PSV license, completing medical check up, PUSPAKOM, add on the e-hailing insurance, the final step would be submitting your documents to apply for EVP.

With the recent increase demand of EVP from day to day, EzCab is introducing an E-hailing Vehicle Permit (EVP) phase 2 Program to ensure reach the maximum impact of Driver experience with the limited EVP have been distributed equally, especially to active Driver- Partners.

Thus, EVP phase 2 Program will be effective from 1st October 2019, every Driver- Partner who received their official EVP will need to fulfill the requirements below in order to secure your own EVP. If any EVP holder didn’t meet the requirement, EVP will be forfeited.

Requirement

* Day count based on the past 30 days from 1st / 15th of the month.
** Day count begins from the first day receive your EVP from EzCab till the next 30 days/ next cut off month.

Example for Scenario of EXISTING Driver - Partner : (failed to achieve min. requirement)

 

Scenario 1: Existing Driver

i.e. John is existing Driver who received his EVP on 28th July 2019. After 30 days which is around the 1st of September, he was not able to fulfill the minimum trips required (30 trips). Thus, he will receive a call from EzCab, suggest to top up RM55 in order to keep EVP secured or else EVP will be forfeited. 

Once Driver decided to top up credit within given 14 days of grace period, EVP is successfully secured and it will last till the next review after 6 months.

Example Scenario for NEW joining Driver - Partner : (failed to achieve min. requirement)

 

Scenario 2: New Joining

i.e. John is New joining Driver who register himself as EzCab Driver- Partner & submitted EVP application on 22nd September. Few days after on 28th September, John received his EVP from EzCab. Thus, the next following cut off month for review will be around the 1st of November. He started to drive on and off, unfortunately he was not able to hit the minimum trips required (40 trips) on 1st November. Therefore, he will receive a call from EzCab, suggest to top up RM55 in order to keep EVP secured or else EVP will be forfeited. 

If happened to be Driver decide not to top up credit within given 14 days of grace period, EVP will be forfeited. 

Any enquiry, feel free to email to driversupport@ezcab.com.my.

Let’s GOYANG KAKI programme

 

Tuesday, 14 August 2018

Let’s GOYANG KAKI programme

Low Commitment, High Incentive

 

Refer passenger now, Earn high incentive afterwards

Get onboard now for this win-win deal!

Build your own customer base by sending them your referral code! EzCab will reward you more incentive once your new passenger successfully applied your referral code.

Sharing is earning, spread your code to build your passive income!

How To Refer Passenger

Refer as many as you could and be rewarded yourself with high incentive too!

Follow steps below:

 

Step 1

Click "Referral" on EzDriver App Menu

Step 2

Passenger to key in your (Driver) referral code in their (Passenger) ‘Referral Code’ column on Menu.

Step 3

Passenger will get the Promo reward & you will enjoy the referral incentive.

How to check my Incentive history

Example Interface of your referral incentive.

a. Weekly Referral(s) =  Number of People your refer in this week.

b. Weekly Trip(s) = Number of trip completed by your total referral in this week.

c. Weekly Earning = Amount of your incentive in this week.

d. Total Referral(s) = Total number of People your refer until last update.

e. Total Earning = Total amount of your earning until last update.

Example scenario:

If your current package is below 10%, this message will pop-up in your apps.

Terms & Conditions

  1. This Let’s GOYANG KAKI incentive plan is valid for 10 - 15% Driver-Partners nationwide.
  2. To qualify for this incentive plan, Driver-Partner must be registered at office or online sign up only.
  3. To entitle for the Incentive, each Driver-Partner must hit a minimum amount of 10 trips required per week and maintain a minimum Acceptance Rate (AR) 40% and above. The percentage rebate or bonus are only applicable to job with total fare excluding toll charges.
  4. All fare calculations are based on the EzCab apps system display price (price is before promo code discount). Fare calculations excludes additional charge for tolls and any other charges that is not included in the standard app fare.
  5. The incentive structure will begin on every Monday 12:00am and cut off time on Sunday 11:59pm, only completed jobs within time frame will be counted.
  6. Order pick up from your registered states only.
  7. Daily referral incentive statement will be update everyday after 12.00am.
  8. A cancelled booking (either by passenger or driver) nullifies the number of trips.
  9. The system will calculate your weekly total referral incentive amount to your EzWallet account after 12.00am(Monday).
  10. EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision- request for appeal and review will not be entertained.

Cash out/Top up credit:

  1. Driver may choose to use the account rebate amount accumulated in EzWallet as top up credit or cash out.
  2. Driver must ensure your EzDriver account is registered with a valid bank account number with EzCab management.
  3. Cash out request will be processed within three (3) working days (excluding Public Holiday and Saturday/Sunday) to your registered bank account.
  4. There will be no additional Funds transfer charges until further notice.
  5. EzCab reserves the sole & absolute right to forfeit incentives & suspend accounts of Drivers-Partner who display conduct that EzCab considers inappropriate or unacceptable (e.g.: gaming, fake bookings, over charge customer, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
  6. The incentive plan is not applicable combine with previous earning trips and not able to carry forward.
  7. Unless otherwise stated, Let’s GOYANG KAKI Incentive is only applicable to completed trips for EzGo, EzCar, Budget (Meter), Premium, Executive and EzCar (L).
  8. In case of non-Fixed Fare ride (e.g. Budget (Meter)), an estimated range of fare will be shown in the app.  Hence for qualified ride, the extra rebate will be computed based on the lowest range of the estimated fare. (e.g. If estimated fare for the qualified trip is RM10 -16, then RM10 will be used to compute for the extra rebate.)

FAQ

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EzCab Fixed Fare job from Call Centre

Friday, 10 Jan 2020

EzCab Fixed Fare job from Call Centre

With the recent increase of demand, We’ve noticed a substantial amount of jobs are being ignored. This will result to a longer waiting time for Passenger.

Therefore, in our continuous effort to strive to improve the experience for you, EzCab is introducing Call Centre order in Fixed fare basis. Call Centre order will now dispatch to all EzCab Drivers included Private Driver & Taxi Drivers. The calculation fare will be in Fixed Fare basis.

This would mean less waiting time and more of your time spent earning. This is part of our commitment to provide the best ride-hailing experience for both passengers & drivers!

If need further assistance, may refer to EzCab Support Centre at 03-6256 2000.

 

When you have arrived at the pick up location,

a. Click “I’M HERE” button to inform the passenger that you have reached.

b. If necessary, call the passenger to get the exact waiting location.

Note: Chat feature are not available for Call Centre order.

 

 

Customer will receive a SMS to notify the Booking too.

May request Passenger to show this proof of evidence of Booking from Call Centre to relevant authorities on road. (when it is needed).

EzCab Promo Code Campaign

Last modified : 30 January 2019

EzCab Promo Code Campaign

EzCab App PROMO CODE campaign will be launched as part of the company's effort to promote the use of EzCab e-hailing app.

Incoming orders with Promo Code will be displayed in the BLUE box as per image shown. Kindly deduct the PROMO discount displayed from total fare. The Promo Code discounted amount will be converted into your EzWallet Balance & you may Cash Out the balance.

Click HERE  to learn how to Cash Out*.

Note: * Minimum RM20 balance for Cash Out & RM5 for Top Up from EzWallet Balance to Credit Balance.

Kindly refers to the Terms & Conditions below :

Terms & Conditions for Promo Code Discounts:

  1. Kindly deduct the PROMO discount displayed from total fare. The Promo Code discounted amount will be converted into EzWallet Balance.
  2. Promo Code value will be automatically converted to respective Driver’s EzWallet Balance.
  3. Only completed rides (upon drop-off) are considered valid.
  4. All bookings must be made via the EzCab App.
  5. Penalty will be imposed to driver who does not apply discount to Promo Code passengers.