Venue Location:
EzCab Sdn. Bhd.
19-1, Jalan 1/46A, Off Jalan Selingsing 7,
Taman Niaga Waris, 51200 Kuala Lumpur.
* For further enquiries, kindly contact our Support Centre for further details.
03 - 6259 2020 (Taxi Driver)
03 - 6256 2000 (Private Driver)
KLIA1 E-HAILING OPERATION UPDATE
Tuesday, 6 Feb 2024
UPDATE AND IMPROVEMENT OF E-HAILING OPERATION AT KLIA TERMINAL 1
Update the entry system to the passenger pick-up point on Level 1, Main Terminal Building KLIA1 starting on 1st February 2024.
Please refer below the updated items below:
In relation with the improvements, MA (S) has also updated the existing circular to a new circular which is Pekeliling Operasi e-hailing di KLIA Terminal 1, Bilangan 3 Tahun 2024.
| Items | Before Improvement | After Improvement | ||
| Minimum Card Balance (During Entry) | With a minimum Touch 'n Go balance of RM20 | No minimum card balance required. | ||
| Payment Method | Support Touch 'n Go card only. | Support all payment methos such as debit card, credit card, Touch 'n Go, and Touch nGo e-wallet. | ||
| Duration Rate | 0-5 minutes: Free Every next 5 minutes: RM10 | 0-7 minutes: Free Every next 7 minutes: RM10 | ||
| System | Use Touch 'n Go card scanner only. | Use Licence Plate Recognition (LPR) scanner. | ||
| Method of Use | Touch Touch 'n Go card on scanner when entering and exiting the passenger pick-up area. | Touch the payment card (Debit Card, Credit Card, Touch 'n Go and Touch 'n Go e-wallet) when exiting the pick-up area only. | ||
| Passenger Pickup Location | Level 1, Gate 3 or Gate 4 (Passenger’s choice) | Level 1, Gate 1 until Gate 4 (Passenger’s choice) | ||
| Number of Lanes | 1 Lane | 2 Lane |
Minimum Card Balance (During Entry)
Payment Method
Duration Rate
System
Method of Use
Passenger Pickup Location
Number of Lanes
With a minimum Touch 'n Go balance of RM20
Support Touch 'n Go card only.
0-5 minutes: Free. Every next 5 minutes: RM10
Use Touch 'n Go card scanner only.
Touch Touch 'n Go card on scanner when entering and exiting the passenger pick-up area.
Level 1, Gate 3 or Gate 4 (Passenger’s choice)
1 Lane
No minimum card balance required.
Support all payment methos such as debit card, credit card, Touch 'n Go, and Touch nGo e-wallet.
0-7 minutes: Free. Every next 7 minutes: RM10
Use Licence Plate Recognition (LPR) scanner.
Touch the payment card (Debit Card, Credit Card, Touch 'n Go and Touch 'n Go e-wallet) when exiting the pick-up area only.
Level 1, Gate 1 until Gate 4 (Passenger’s choice)
2 Lane
In relation with the improvements, MA (S) has also updated the existing circular to a new circular which is Pekeliling Operasi e-hailing di KLIA Terminal 1, Bilangan 3 Tahun 2024.
KLIA Reinstatement of original e-hailing pick-up location
Friday, 29 Apr 2022
KLIA Reinstatement of original e-hailing pick-up location
Beginning May 1st,2022 at 00:01 A.M., the current temporary passenger pick-up arrangements at the outer-kerbside of Level 3, Main Terminal Building are to be relocated back to the original location, which is situated at Door 4, Inner-kerbside of Level 1, Main Terminal Building. Please be informed.
For more details, click HERE
Total Lockdown Phase 1
Monday, 31 May 2021
We’re in this together!
Kindly informed E-hailing services are allowed to drive daily from 6am - 11:59pm during this FMCO period (1 - 14 June 2021).
Fret not, EzCab are permitted to remain operating under this FMCO. Therefore, if you are stopped by any Authority at Roadblocks, do show them this Letter from Ministry of Transport, EzCab and the Government Regulations.
Do download it & save in the phone for quick access.
Download Letter from Ministry of Transport Malaysia here.
Download EzCab Confirmation Letter here.
For further enquiries, feel free to contact us via below:
1. Email
Email address: driversupport@ezcab.com.my
2. Contact 24/7 Support Centre
Taxi department: 03-6259 2020
Private Car department: 03-6256 2000
3. Private Message EzCab Facebook Page Malaysia.
EzCab Facebook: https://www.facebook.com/ezcabmalaysia/
COVID-19: Safety Tips for All Drivers, MCO 2.0
Thursday, 14 Jan 2021
COVID-19: Safety Tips for All Drivers
Prime Minister Tan Sri Muhyiddin Yassin announced that the government will enforce the movement control order (MCO) 2.0 in Penang, Selangor, Melaka, Johor, Sabah and the Federal Territories of Kuala Lumpur, Putrajaya and Labuan from Jan 13 until Jan 26 to curb the spread of Covid-19. However, every Driver is required to strictly follow the Movement Control Order (MCO) 2.0 or Conditional or Recovery Movement Control Order (CMCO/ RMCO) rules & regulations, as well as Standard Operating Procedures (SOPs).
Taxi & E-hailing Operation Time
Taxi & E-hailing Operation Time
Operation time for Taxi & E-hailing is 5am - 12am, but do ensure Pick Up customer time only available on 6am - 11pm during the CMCO period.
Number of passenger in a car
Number of passenger in a car
There cannot be more than 2 passengers in the car and passengers must sit in the back seat.
MySejahtera QR Codes
Compulsory prepare MySejahtera QR codes/ Manual record on book.
Off the Road
If you have a cough, fever or other mild symptoms of illness, do consult Doctors and take a few days off / quarantine yourself.
Interacting with Passengers
Encourage use of Cashless Payment Methods such as Credit Cards, TNG eWallet, Maybank QRPay, etc. This way you won’t need to handle cash, a common cause of infection. Avoid all types of physical contact including the handshake.
Personal hygiene
Avoid touching your face, keeping your hands away from your eyes, nose and mouth as much as possible. Put on your Face Mask & Sanitise your hand before and after each pick up/ drop off your passengers. Also, don’t forget to disinfect your mobile phone frequently.
Keeping your Car clean all time
Just as you should wipe down public and shared services with disinfectant, we encourage you to sanitize your car. Clean whichever parts of your car passengers come in contact with, like door handles.
On the Road
Keep the windows open, if possible. You could also consider wearing gloves as a precaution.
Further enquiry, feel feel to contact our Support at driversupport@ezcab.com.my.
DuitNow QR driver incentive campaign
Sunday, 1 Nov 2020
DuitNow QR driver incentive campaign
The more transactions, the more incentive you will be rewarded.
Bank Muamalat (BMMB) is now giving out extra RM2 incentive for every successful DuitNow QR payment order via EzCab. It’s a part of the company's effort to promote the use of DuitNow QR.
# Total number of successful DuitNow transactions for each Driver will be calculated at the end of every month within the campaign period. The incentive will be credited into EzWallet within thirty (30) days after announcing the performance report.
Campaign Period: 1st November 2020 – 30th April 2021.
Valid for : First 20,000 BMMB DuitNow QR transactions or until programme ends
See on HOW TO Accept DuitNow QR Payment.
NOTE: Make sure you have collected your updated BMMB DuitNow QR tag, similar to picture above.
Requirement
Collect your new BMMB DuitNow QR (Lanyard) from EzCab office
Accept & Complete DuitNow Order
* limited to first 20,000 transactions only
Terms & Conditions
- This incentive is valid for Klang Valley, Seremban and Johor Drivers’ assigned with BMMB Static QR tag only.
- To qualify for this incentive plan, Driver must be assigned with and collected the BMMB Static QR tag from EzCab office only.
- To entitle for the incentive, each Driver must successfully complete the DuitNow order.
- Order pick up from your registered states only.
- A cancelled booking (either by passenger or driver) nullifies the trip incentive.
- The system will calculate your total successful DuitNow order monthly and reward incentives to your EzWallet account within thirty (30) days after campaign cut off date.
- Driver may choose to use the account rewarded amount accumulated in EzWallet as top up credit or cash out.
- Driver must ensure your EzDriver account is registered with a valid bank account number with EzCab management.
- Cash out request will be processed within three (3) working days to your registered bank account (excluding Public Holidays and Saturday/Sunday of Wilayah Persekutuan Kuala Lumpur).
- There will be no additional funds transfer charges until further notice.
- EzCab reserves the sole & absolute right to forfeit incentives & suspend accounts of Drivers-Partner who display conduct that EzCab considers inappropriate or unacceptable (e.g.: gaming, fake bookings, overcharge customer, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
- The incentive structure is not applicable combined with previous earning trips and not able to carry forward before or after campaign period.
- EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision-request for appeal and review will not be entertained.
- Unless otherwise stated, this incentive is only applicable to completed trips for EzGo, EzCar, Premium, Executive and EzCar (L).
For more information, please refer to BMMB’s PDF T&C.
Let’s GOYANG KAKI Programme Discontinued
Wednesday, 12 August 2020
Thank You for your great support
However, kindly informed Let’s Goyang Kaki programme will be discontinued immediately today, 12 August 2020.
We’re sorry for any inconvenience caused & do stay tuned, follow us closely for more exciting programmes in future.
COVID-19: Safety Tips for All Drivers
Saturday, 2 May 2020
COVID-19: Safety Tips for All Drivers
As the country looks to revitalise the economy after over a month under a partial shutdown, Prime Minister Muhyiddin Yassin announced the reopening of the majority of businesses sector from 4th May 2020. However, every Driver are required to follow strictly on the Conditional Movement Control Order (CMCO) rules & regulations, as well as Standard Operating Procedures (SOPs).
Taxi & E-hailing Operation Time
Operation time for Taxi & E-hailing is 5am - 12am, but do ensure Pick Up customer time only available on 6am - 11pm during the CMCO period.
Number of passenger in a car
There cannot be more than 2 passengers in the car and passengers must sit in the back seat.
Keeping your Car clean all time
Just as you should wipe down public and shared services with disinfectant, we encourage you to sanitize your car. Clean whichever parts of your car passengers come in contact with, like door handles.
On the Road
Keep the windows open, if possible. You could also consider wearing gloves as a precaution.
Personal hygiene
Avoid touching your face, keeping your hands away from your eyes, nose and mouth as much as possible. Put on your Face Mask & Sanitise your hand before and after each pick up/ drop off your passengers. Also, don’t forget to disinfect your mobile phone frequently.
Interacting with Passengers
Encourage use of Cashless Payment Methods such as Credit Cards, TNG eWallet, Maybank QRPay, etc. This way you won’t need to handle cash, a common cause of infection. Avoid all types of physical contact including the handshake.
Off the Road
If you have a cough, fever or other mild symptoms of illness, do consult Doctors and take a few days off.
Further enquiry, feel feel to contact our Support at driversupport@ezcab.com.my.