Tuesday, 18 June 2019

Frequent Ask Questions

Please click on the button below for more information.

  E-Hailing Vocational License (PSV)

PSV License is a vocational driving license that allows its holder to drive any kind of vehicle for the purpose of carry passengers like a taxi.
The maximum cost for a PSV licence is RM200. This is inclusive of the required 6-hour training (RM190) and registration PSV test (RM10).
You only required to do so from 12th July 2019. For the time being until early of July, you are not required to submit information about PSV license.
Drivers have to register for it at Driving Institute.
Yes. EzCab will assist drivers to apply for and obtain a PSV license before 12 October 2019. After October 12, ePSV applications will no longer be available.
No. As a taxi driver, you can use your existing PSV license for E-Hailing purpose.

  Medical Checkup

Any nearest government or private clinic.
Average cost for medical check up is around RM40 - RM50 (depend on clinic type).
Please bring along JPJL8A form and complete part I, II and III of section F. Make sure you get the payment receipt and stamp of medical profesional as a proof for your medical report.
Yes. You have to complete all parts of the form before register for PSV training course.


Original and photocopy of vehicle registration card.
Original and photocopy of vehicle ownership certificate.
1kg fire extinguisher.
Standard Triangle Emergency Alert.
First Aid Tool (for over 7 passengers vehicle only).
All cars used for E-Hailing should have a minimum rating of three (3) ASEAN NCAP ratings or equivalent and should be less than 10 years old.
No. It is only required for cars over 3 years.
First Inspection (First Time) Annual Inspection (Yearly) Re-Inspection (If Fail)
RM 70 RM 55 RM 25
a) Car's identity inspection.
b) Outside and inside of the vehicle.
c) Inspection on land.
d) e-Hailing Inspection.

Please refer here for details inspection list.

  Additional E-Hailing Insurance

E-hailing insurance is an addition to your private motor insurance. It provides protection for e-hailing tasks.
You need to refer to the insurance company used for your private motor insurance.
It provides protection for e-hailing tasks. This also includes loss or damage to vehicles, liability for passengers and third parties, as well as accident protection while you are operating as an e-hailing driver.
The estimated cost for e-hailing insurance is RM400 a year.

Drivers can purchase this additional insurance as listed below.

No. Insurance Company Website Link
1 Allianz Malaysia Berhad https://www.allianz.com.my/e-hailing-add-on
2 AXA Insurance SmartDrive https://www.axa.com.my/smartdrive-sharing
3 Berjaya Sompo Insurance Berhad https://www.berjayasompo.com.my/collection/motor
4 Chubb Malaysia Insurance https://www.chubb.com/my-en/personal/e-hailing-cover.aspx
5 Etiqa Insurances Berhad http://www.etiqa.com.my/en/takaful-private-car-driver-and-passenger
6 Kurnia Insurance https://www.kurnia.com/private-hire-car-e-hailing-endorsement
7 MSIG Malaysia https://www.msig.com.my/personal-insurance/products/e-hailing/
8 Tokio Marine Insurances Group https://www.tokiomarine.com/my/en/personal/protect/motor/private-hire-car.html

  E-Hailing Vehicle Permit (EVP)

E-hailing Operators (EHOs) are required to apply for EVP to onboard Driver-Partners on the platform
Driver-Partners need to obtain an E-hailing Vehicle Permit (EVP). You’ll need to submit your PSV license and vehicle details to us in the EVP application form over here. EzCab will apply to APAD for EVP on behalf of our Driver-Partners.
Yes. Each EHOs will issue you ONE(1) EVP. Total THREE(3) EVP you will be received if you drive with THREE(3) EHOs.

  Road Transport Department (JPJ)

Yes. Required to declare as private e-hailing in order to be a legal driver and the code "AH" will automatic update by JPJ once get EVP.
  • Browse the JPJ portal: http://bit.ly/31S0Hjz.
  • Key in Identification number (NRIC).
  • Screenshot your personal details and exam results.
  • Layari portal JPJ: http://bit.ly/31S0Hjz.
  • Masukkan nombor Kad Pengenalan diri.
  • Ambil gambar tangkap skrin butiran peribadi dan keputusan ujian.

The steps to check exam results.

Step 1: Key in Identification Number (NRIC).

Step 2: Screenshot personal details.

Step 3: Screenshot exam results.

Untuk maklumat terkini, anda boleh layari portal JPJ, APAD dan PUSPAKOM.

JPJ: http://www.jpj.gov.my/

APAD: http://www.apad.gov.my/ms

PUSPAKOM: http://www.puspakom.com.my/?lang=ms

atau Email kepada driversupport@ezcab.com.my

Untuk maklumat lanjut, sila layari Garis Panduan Pemandu E-Hailing