Tag Archives: driverguide_en

Driver’s Chat Guide

Tuesday, 19 Feb 2019

Driver’s Chat Guide

Dear Drivers-Partner,

We are excited to announce that EzDriver are now available with the In Apps chat feature!
We hear you!
Now you can easily communicate with your Passenger In Apps with the new instant messaging feature.
It's now available for you, so Ez and Convenient!

NOTES: Update your EzDriver apps to the latest version to get this Chat Features.

Step 1

Click the “” to accept for the order.

Step 2

a. Click "" button to call passenger.

b. Click "" button to communicate In Apps with Passenger.

Step 3

a. Chatting function: Type your message to passenger

OR

b. Select Quick Messages.

c. Select "" to Send.

Step 4

Closing Chat window
Click "" to exit the chat window.
* Message history will clear once Picked up.

Message Notification

a. Notification will pop up on top.

b. A small red notification will show on the "" Driver can click and open up the Chat Window.

How to accept Credit / Debit Card payment order

Wednesday, 31 Oct 2018

How to accept Credit / Debit Card payment order

Learn how to accept Credit / Debit card payment

Please select the topic below

Accepting ALIPAY Order

Accepting Credit / Debit Card Order

Step 1

a. Payment Option — -indicates this passenger will pay with Credit / Debit card.

Click the () to accept for the order.

Step 2

 Once your passenger is in your vehicle, click “PICK UP” button.

Step 3

Upon successfully dropping off your passenger, click “DROP OFF” button to indicate the completion of this order.

Step 4

Enter the toll amount (if any).

Step 5

 Click “Proceed” button.

Step 6

Wait for your transaction to complete.

Step 7

If success, then this message will appear.

Step 8

If not success, then this message will appear.

* Need to change payment method. Refer more here : http://ezcab.com.my/index.php/how-to-change-payment-option

Step 9

After success, will direct go to rating page & rate your passenger.

How To Change Payment Option

What if Credit card payment unsuccessful upon drop-off? Follow the steps below to change the payment method.

Step 1

Click the Payment Method.

Step 2

Select the payment method that customer prefers to use.
* Unless Credit / Debit Card got problem, then only change the payment method to CASH.

Step 3

And click "Proceed".

NOTE: You may collect cash directly from customer only when they agree to change the payment method to CASH.

Cashless Payment from Street Hailing Passenger

Wednesday, 19 Sep 2018

Cashless Payment from Street Hailing Passenger

Good News! Now you can accept cashless payment method from passenger hailing on the street.

*NOTE: Available cashless payment method such as Alipay, Touch N' Go eWallet & etc.

Step 1

Just before you drop-off your passenger, tap on the Street Hailing icon in your EzDriver app.

Step 2

a) Enter the Fare and Toll amount (if any)
b) Change Payment Method (if need)
c) Confirm the Total Fare payable with your passenger and click “PROCEED”.

Step 3

Request from passenger their eWallet QR Code and scan with your phone app (Driver scan Passenger's QR). Payment will be added into the EzWallet for Top-up or Cash Out.

 
See also:

 

Driver’s EzWallet

Tuesday, 12 September 2017

Driver’s EzWallet User Guide

Learn how to top up and cash out your credit by using Driver’s EzWallet

Please select the topic below

Driver’s EzWallet User Guide

Overview

Main Page

a. From your Driver App, Slide left or right to view your Credit Balance and EzWallet Balance.

EzWallet Top Up or Cash Out Page

a. History Button: To view all your previous transaction.
b. EzWallet Balance: The balance of your EzWallet.
c. Top Up Button: Top up your credit balance using EzWallet.
d. Cash Out Button: Cash out your EzWallet to your bank account. (Kindly update your latest bank account number to our support.)

Note: * Minimum RM20 balance for Cash Out & Minimum RM5 for Top Up from EzWallet Balance to Credit Balance.

How To Top Up Your Credit Balance Using EzWallet?

Step 1

Open driver's menu bar, click EzWallet.
*Please make sure that you're on Standby Mode.

Step 2

Click Top Up.

Step 3

Enter the amount you wish to top up.

Note : *RM5 for Top Up from EzWallet Balance to Credit Balance.

Step 4

Click Top Up.

Step 5

Click Confirm to proceed. Click Cancel to cancel your top up.

a. Total amount that will transfer to your credit balance.

How To Cash Out Your EzWallet Balance?

Step 1

Open driver's menu bar, click EzWallet.
*Please make sure that you're on Standby Mode.

Step 2

Click Cash Out.

Step 3

Enter the amount you wish to cash out.

Note: * Minimum RM20 balance for Cash Out.

Step 4

Click Cash Out.

Step 5

Click Confirm to proceed. Click Cancel to cancel your cash out.

a. Bank Account that will received the cash out money.
b. Total amount that will transfer to your bank account.

Important

Please ensure your EzDriver account is registered with bank account number. If not, kindly provide your bank account number to our support team at driversupport@ezcab.com.my.

a. Your registered bank account.

How To View Your EzWallet History?

Step 1

Open driver's menu bar, click EzWallet.
*Please make sure that you're on Standby Mode.

Step 2

To view EzWallet history, click the button on your upper-right corner.

Step 3

Swipe left or right to view the month you wish to check. 

Step 4

All of your history will be shown on this page. Click to check each history.

Detail Page

Each detail page will show different information.

Driver’s Credit Top Up

Thursday, 27 Sep 2018

Driver’s Credit Top Up

Learn how to top up your credit by using cash, credit/debit card and online banking

Please select the topic below

Top Up Using Cash (7-Eleven)

Step 1

Click the "+" button on your bottom-right corner.
*Please make sure that you're on Standby Mode.

Step 2

Choose Cash (7-Eleven).

Step 3

Enter the amount you wish to top up.

Step 4

Click CHECKOUT to continue to MOLPay order page. 

  • Receipt: A simple receipt to show the details of your payment.

Step 5

Click PROCEED on MOLPay page to confirm your order.

Step 6

Two bar-codes will be generated in your EzDriver app.

Step 7

Go to any 7-Eleven nationwide.

Step 8

At the cashier, mention "MOLPay" and show the bar-code in your EzDriver app.

Step 9

Make payment to the cashier.

Step 10

Collect receipt from cashier. Amount is now credited into your EzDriver account!

Top Up Using Credit Card / Debit Card

Step 1

Click the "+" button on your bottom-right corner.
*Please make sure that you're on Standby Mode.

Step 2

Choose Credit / Debit card.

Step 3

Enter the amount you wish to top up.

Step 4

Click CHECKOUT to continue to MOLPay page.

  • Receipt: A simple receipt to show the details of your payment.

* No Service Charge

Step 5

Key in your Card number , Exp date , CVV & Bank name details.
Click PROCEED on MOLPay page to confirm your order.

Step 6

Proceed to complete your online transaction.
*Example payment page via Maybank2U

Step 7

Your transaction status will be sent via a pop up notification after all the steps above are completed.

Top Up Using Online Banking

Step 1

Click the "+" button on your bottom-right corner.
*Please make sure that you're on Standby Mode.

Step 2

Choose Online Banking and choose the bank you prefer to use.

Step 3

Enter the amount you wish to top up.

Step 4

Click CHECKOUT to continue to MOLPay page.

  • Receipt: A simple receipt to show the details of your payment.

Step 5

Click PROCEED on MOLPay page to confirm your order.

Step 6

Proceed to complete your online transaction.
*Example payment page via Maybank2U

Step 7

Your transaction status will be sent via a pop up notification after all the steps above are completed.

Step 6

Proceed to Maybank2U by clicking Pay By Maybank2U button. 
*Example payment page via Maybank2U

How To Cancel Top Up

Step 1

To cancel your top up, click the button on your upper-left corner.

Step 2

A pop-up alert box will be shown. Click Yes to confirm your cancellation. Click No to continue your top up process.

Driver’s App Menu

Thursday, 18 May 2017

Driver’s App Menu Explained

Exploring driver’s app menu

Please select the topic below

How To Open Driver's Menu Bar

Step 1

To open driver's menu bar, click the button on your upper-left corner.
*Please make sure that you're on Standby Mode.

Step 2

After clicking the menu button, driver's menu bar will slide from left.

Driver's Menu Bar

a. Profile Picture
b. Profile Detail: Name & Car details.
c. EVP No. : Your E-hailing Vehicle Number will show here.
d. EzWallet:  To top up and cash out your credit, view here for details
e. Incentive: Aimed to encourage and help you to earn more
f. Advance Booking: To view all your booking reservation from customers.
g. History: To view all your previous order.
h. News: Latest news announced by EzCab.
i. Reminder: To remind you update expiry date of your documents.
j. Referral: Share your referral code to user to earn incentive.
k. Setting: To view your profile detail and change or update your EzDriver App.
l. SOS: Emergency button. Click to request help if you're facing any trouble.
m. Driver User Guide: Refer all Guidelines here.

How To Check Advance Booking

Step 1

Click the button on your upper-left corner.
*Please make sure that you're on Standby Mode.

Step 2

Click Advance Booking.

Step 3

This page will show you all of your advance bookings. Click the arrow button on the right to view details for each booking.

Booking Details

a. Back Button: Back to previous page.
b. Pick Up Date & Time: Date & Time to pick-up customer.
c. Pick Up Address: Location to pick-up customer.
d. Drop Off Address: Location to drop-off customer.

Advance Booking Listing Page

If you do not have any advance booking , the screen will appear as above.

How To Check History

Step 1

Click the button on your upper-left corner.
*Please make sure that you're on Standby Mode.

Step 2

Click History.

Step 3

This page will show you all of your history. Click on the calendar button on your upper left to view a specific date. 

3a. Click the calendar button on your upper-right corner.
3b. Slide the month and date you wish to view.

Step 4

After your chosen month of the calendar appears as a pop-up on your screen, choose your date and click done.

Step 5

All of your history will be shown on this page. Click the arrow button on your right to check each history.

Trip Details

Your trip details will be shown as the image above. If you wish to go back to the previous page, click the back button on your upper-left corner.

History Listing Page

If you do not have any history order, your screen will appear as above.

How To View Latest News

Step 1

Click the button on your upper-left corner.
*Please make sure that you're on Standby Mode.

Step 2

Click News.

Step 3

This page will show you all your news. To view more details of the news, click on the news.

Step 4

This is the news detail.

  • Back Button: Back to the previous page.

How To Update Personal Details in Setting

Step 1

Click the button on your upper-left corner.
*Please make sure that you're on Standby Mode.

Step 2

Click Setting.

Step 3a

3a. Profile Setting:

  • Email Address.
  • Phone Number.
  • Colour of Car.

If you need further assistance to update your details, kindly email to support@ezcab.com.my.

Step 3b

3b. Service Setting:
Kindly switch ON/OFF according your preference on Services Type.

Step 3c

3c. Setting:

Language Setting: Select the language you want to use.
Update Button: Click to update your EzDriver App to the latest version.

Step 4

To change your language settings, follow
Step 1 > Step 2 > Step 3c > Step 4:

Language Select: Select the language you wish to change.
Back Button: After choosing the language, click the back button on your upper-left corner.

How To Use SOS

Step 1

Click the button on your upper-left corner.
*Please make sure that you're on Standby Mode.

Step 2

Click SOS.

Step 3

There are 2 ways to use the SOS.
3a. SOS Button: To call for help.
3b. Text & Send: Enter your message and click the send button to get help.

Getting Started

Tuesday, 9 May 2017

Getting Started

Please select the topic below

Driver’s App

Online Mode

a. Online Mode: Activate online mode to view orders.
b. Driver Location: To show your location on the map.

Standby Mode

a. Standby Mode: When entering EzDriver App, Standby Mode will auto turn on. Driver will be unable to view any orders when this mode is on.
b. Driver's Menu: Profile, order, history, news, settings and SOS page is only available in Standby Mode. To learn more about driver's menu, kindly click here.
c. Pull-Up Menu: To view more details of your account.

Offline Mode

Offline Mode: To quit your EzDriver App.

Pull Up Menu

a. Credit Balance: Total amount of your account balance.
b. Trip Accepted: The percentage of your trip accepted.
c. Rating: The percentage of customers rating for your service.
d. Cancellation: Your cancellation percentage.
e. Top Up: Click to top up your account credits. To learn more on how to top up your account, kindly click here.

Penalty

This screen appears when your account is under penalty. You will able to use your account when the penalty time is over. 

a. Date & Time: Penalty start date and time.
b. Penalty Timer: You will only be able to use your account when the penalty time is over.
c. Contact Support: If you wish to further enquire of your suspended account, please email to driversupport@ezcab.com.my.

If your account is under penalty, it may be due to few of the reasons below:

  • Order cancellation rate is too high.
  • Did not take any orders from EzCab Driver App.
  • Did not pick up customer.
  • Simply input your location at the map.

Unregistered Account

If this screen appears it  means that you haven't register your phone number at EzDriver App. You may drop us an email (driversupport@ezcab.com.my ) or call us on +603 6259 2929 to activate your account.

Order Screen

Whenever there is an order, it will directly be shown as the screen above.

a. Pick Up Address: Rider's pick up location.
b. Credit Used: Total credits have been used for this order.
c. Promo: Promo discount used by customer.
d. Payment Icon:  To show rider paid via credit card or cash.
e. Drop Off Address: Rider's drop off location.
f. Black Background: This order is a bit far from your location.
g. Cancel Button: You do not wish to take this order.
h. Arrow Button: If there are more than 1 order, the button will be in blue color with "( )" beside the arrow. number in "( )" is showing how many order there are.
i. Tick Button: This is the button to confirm that you are accepting the order. Please remember to take the order within 30 seconds.

i. Blue Background: This order is very near your location. You MUST take this order within 30 seconds.
* If you DID NOT pick up your rider, there will be a deduction on your trip accepted rate.

Order Cancel

If your order has been cancelled by the rider, a pop-up box as shown as the image above will clarify the reason your rider cancelled the order.

How To Get Order

Step 1

Click the Tick Button at your bottom-right corner in 30 seconds.

Step 2

Loading page will appear on your screen. Please wait until you’ve successfully received the order.

Step 3

Once you’ve successfully received the order, A friendly reminder pop up screen will appear if your customer is using any promo discount. Click OK to close the reminder.

Step 4

Click the address box to select the map you wish to use.

Step 5

Click the I'm Here button on your bottom-left corner once you have arrived.

Step 6

A pop-up box will be shown on the screen above.

Step 7

Click the Pick Up button on your bottom right corner after successfully picking up your rider.

Step 8

Click on the Drop Off button once you’ve successfully dropped off your rider.

Step 9

Enter your toll fees (If any) and double click the Proceed button.
* Only available for credit card payment.

Advance Booking Screen

To separate the difference between normal order and advance booking, we have added a green bar with time on top of the pick up address.

a. Green Bar: Advance booking time.
b. Payment Icon: To show rider paid via credit card or cash.
c. Cancel Button: You do not wish to take this order.
d. Tick Button: Take the order in 30 seconds.

How To Get Advance Booking

Step 1

Click the Tick Button at your bottom-right corner in 30 seconds.

Step 2

Click the address box to select the map you wish to use.

Step 3

Click the I'm Here button on your bottom-left corner once you’ve arrived.

Step 4

Click the Pick Up button on your bottom right corner after successfully picking up your rider..

Step 5

Click on the Drop Off button once you’ve successfully dropped off your rider.