4.1. If no money to pay?
Driver has the rights to request for payment from passenger. Company do not repay on behalf of the passenger. For more detail, We need to ask the Driver-Partner to give us their order ID and vehicle number for further investigation.
4.2. If multistop passenger run away without to paying?
If multistop job,
- The passenger need to pay 50% for the first stop and pay the rest at the second stop.
- Remind the driver to take 50% of payment first before the passenger drop off from the first stop.
- Then advice the driver to remind the passenger, if more than 10 minutes waiting, the booking considered cancel automatically.
4.3. If the driver get fake booking?
We need to ask the Driver-Partner to give us their order ID for further investigation.
4.4. If the passenger caused any unnecessary damage?
The company do not repay on behalf of the passenger. Let them settle by themselves.
4.5. If passenger doesn’t show up?
Get the Passenger phone number / order ID, operator may help to cancel on behalf driver (if needed).
4.6. If passenger acted violently towards the driver?
Please visit the nearest police station for report, and go the hospital for treatment (If needed). We need to ask the Driver-Partner to give us:
- Order ID
- Photo being beaten
All this report can send the detail to our support team at driversupport@ezcab.com.my.
4.7. Cannot reach passenger in WhatsApp, how?
Not every passenger will have WhatsApp, you shall direct contact Passenger via phone call instead. (Updated 18 July 2018)
