KLIA1 E-HAILING OPERATION UPDATE

Tuesday, 6 Feb 2024

UPDATE AND IMPROVEMENT OF E-HAILING OPERATION AT KLIA TERMINAL 1

Update the entry system to the passenger pick-up point on Level 1, Main Terminal Building KLIA1 starting on 1st February 2024.

 

Please refer below the updated items below:

In relation with the improvements, MA (S) has also updated the existing circular to a new circular which is Pekeliling Operasi e-hailing di KLIA Terminal 1, Bilangan 3 Tahun 2024.

ItemsBefore ImprovementAfter Improvement
Minimum Card Balance (During Entry)With a minimum Touch 'n Go balance of RM20No minimum card balance required.
Payment MethodSupport Touch 'n Go card only.Support all payment methos such as debit card, credit card, Touch 'n Go, and Touch nGo e-wallet.
Duration Rate0-5 minutes: Free
Every next 5 minutes: RM10		0-7 minutes: Free
Every next 7 minutes: RM10
SystemUse Touch 'n Go card scanner only.Use Licence Plate Recognition (LPR) scanner.
Method of UseTouch Touch 'n Go card on scanner when entering and exiting the passenger pick-up area.Touch the payment card (Debit Card, Credit Card, Touch 'n Go and Touch 'n Go e-wallet) when exiting the pick-up area only.
Passenger Pickup LocationLevel 1, Gate 3 or Gate 4 (Passenger’s choice)Level 1, Gate 1 until Gate 4 (Passenger’s choice)
Number of Lanes1 Lane2 Lane
Items

Minimum Card Balance (During Entry)

Payment Method

Duration Rate

System

Method of Use

Passenger Pickup Location

Number of Lanes

Before Improvement

With a minimum Touch 'n Go balance of RM20

Support Touch 'n Go card only.

0-5 minutes: Free. Every next 5 minutes: RM10

Use Touch 'n Go card scanner only.

Touch Touch 'n Go card on scanner when entering and exiting the passenger pick-up area.

Level 1, Gate 3 or Gate 4 (Passenger’s choice)

1 Lane

After Improvement

No minimum card balance required.

Support all payment methos such as debit card, credit card, Touch 'n Go, and Touch nGo e-wallet.

0-7 minutes: Free. Every next 7 minutes: RM10

Use Licence Plate Recognition (LPR) scanner.

Touch the payment card (Debit Card, Credit Card, Touch 'n Go and Touch 'n Go e-wallet) when exiting the pick-up area only.

Level 1, Gate 1 until Gate 4 (Passenger’s choice)

2 Lane

In relation with the improvements, MA (S) has also updated the existing circular to a new circular which is Pekeliling Operasi e-hailing di KLIA Terminal 1, Bilangan 3 Tahun 2024.

KLIA Reinstatement of original e-hailing pick-up location

Friday, 29 Apr 2022

KLIA Reinstatement of original e-hailing pick-up location

Beginning May 1st,2022 at 00:01 A.M., the current temporary passenger pick-up arrangements at the outer-kerbside of Level 3, Main Terminal Building are to be relocated back to the original location, which is situated at Door 4, Inner-kerbside of Level 1, Main Terminal Building.  Please be informed.

 

For more details, click HERE

Total Lockdown Phase 1

Monday, 31 May 2021

We’re in this together!

Kindly informed E-hailing services are allowed to drive daily from 6am - 11:59pm during this FMCO period (1 - 14 June 2021).

Fret not, EzCab are permitted to remain operating under this FMCO. Therefore, if you are stopped by any Authority at Roadblocks, do show them this Letter from Ministry of Transport, EzCab and the Government Regulations.

Do download it & save in the phone for quick access.

Download Letter from Ministry of Transport Malaysia here.
Download EzCab Confirmation Letter here.

For further enquiries, feel free to contact us via below:

1. Email
Email address: driversupport@ezcab.com.my

2. Contact 24/7 Support Centre
Taxi department: 03-6259 2020
Private Car department: 03-6256 2000

3. Private Message EzCab Facebook Page Malaysia.
EzCab Facebook: https://www.facebook.com/ezcabmalaysia/ 

COVID-19: Safety Tips for All Drivers, MCO 2.0

Thursday, 14 Jan 2021

COVID-19: Safety Tips for All Drivers

Prime Minister Tan Sri Muhyiddin Yassin announced that the government will enforce the movement control order (MCO) 2.0 in Penang, Selangor, Melaka, Johor, Sabah and the Federal Territories of Kuala Lumpur, Putrajaya and Labuan from Jan 13 until Jan 26 to curb the spread of Covid-19. However, every Driver is required to strictly follow the Movement Control Order (MCO) 2.0 or Conditional or Recovery Movement Control Order (CMCO/ RMCO) rules &  regulations, as well as Standard Operating Procedures (SOPs).

Taxi & E-hailing Operation Time

Taxi & E-hailing Operation Time

Operation time for Taxi & E-hailing is 5am - 12am, but do ensure Pick Up customer time only available on 6am - 11pm during the CMCO period.

Number of passenger in a car

Number of passenger in a car

There cannot be more than 2 passengers in the car and passengers must sit in the back seat. 

MySejahtera QR Codes

Compulsory prepare MySejahtera QR codes/ Manual record on book.

Off the Road

If you have a cough, fever or other mild symptoms of illness, do consult Doctors and take a few days off / quarantine yourself.

 

Interacting with Passengers

Encourage use of Cashless Payment Methods such as Credit Cards, TNG eWallet, Maybank QRPay, etc. This way you won’t need to handle cash, a common cause of infection. Avoid all types of physical contact including the handshake.

 

Personal hygiene

Avoid touching your face, keeping your hands away from your eyes, nose and mouth as much as possible. Put on your Face Mask & Sanitise your hand before and after each pick up/ drop off your passengers. Also, don’t forget to disinfect your mobile phone frequently.

Keeping your Car clean all time

Just as you should wipe down public and shared services with disinfectant, we encourage you to sanitize your car. Clean whichever parts of your car passengers come in contact with, like door handles.

On the Road

Keep the windows open, if possible. You could also consider wearing gloves as a precaution. 

Further enquiry, feel feel to contact our Support at driversupport@ezcab.com.my.

DuitNow QR driver incentive campaign

Sunday, 1 Nov 2020

DuitNow QR driver incentive campaign

The more transactions, the more incentive you will be rewarded.

Bank Muamalat (BMMB) is now giving out extra RM2 incentive for every successful DuitNow QR payment order via EzCab. It’s a part of the company's effort to promote the use of DuitNow QR.

# Total number of successful DuitNow transactions for each Driver will be calculated at the end of every month within the campaign period. The incentive will be credited into EzWallet within thirty (30) days after announcing  the performance report.

Campaign Period: 1st  November 2020 – 30th April 2021.
Valid for : First 20,000 BMMB DuitNow QR transactions or until programme ends

See on HOW TO Accept DuitNow QR Payment.

 

NOTE: Make sure you have collected your updated BMMB DuitNow QR tag, similar to picture above.

Requirement

Collect your new BMMB DuitNow QR (Lanyard) from EzCab office

Accept & Complete DuitNow Order
* limited to first 20,000 transactions only

Terms & Conditions

  1. This incentive is valid for Klang Valley, Seremban and Johor Drivers’ assigned with BMMB Static QR tag only.
  2. To qualify for this incentive plan, Driver must be assigned with and collected the BMMB Static QR tag from EzCab office only.
  3. To entitle for the incentive, each Driver must successfully complete the DuitNow order.
  4. Order pick up from your registered states only.
  5. A cancelled booking (either by passenger or driver) nullifies the trip incentive.
  6. The system will calculate your total successful DuitNow order monthly and reward incentives to your EzWallet account within thirty (30) days after campaign cut off date.
  7. Driver may choose to use the account rewarded amount accumulated in EzWallet as top up credit or cash out.
  8. Driver must ensure your EzDriver account is registered with a valid bank account number with EzCab management.
  9. Cash out request will be processed within three (3) working days to your registered bank account (excluding Public Holidays and Saturday/Sunday of Wilayah Persekutuan Kuala Lumpur).
  10. There will be no additional funds transfer charges until further notice.
  11. EzCab reserves the sole & absolute right to forfeit incentives & suspend accounts of Drivers-Partner who display conduct that EzCab considers inappropriate or unacceptable (e.g.: gaming, fake bookings, overcharge customer, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
  12. The incentive structure is not applicable combined with previous earning trips and not able to carry forward before or after campaign period.
  13. EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision-request for appeal and review will not be entertained.
  14. Unless otherwise stated, this incentive is only applicable to completed trips for EzGo, EzCar, Premium, Executive and EzCar (L).

 

For more information, please refer to BMMB’s PDF T&C.

COVID-19: Safety Tips for All Drivers

Saturday, 2 May 2020

COVID-19: Safety Tips for All Drivers

As the country looks to revitalise the economy after over a month under a partial shutdown, Prime Minister Muhyiddin Yassin announced the reopening of the majority of businesses sector from 4th May 2020. However, every Driver are required to follow strictly on the Conditional Movement Control Order (CMCO) rules &  regulations, as well as Standard Operating Procedures (SOPs). 

Taxi & E-hailing Operation Time

Operation time for Taxi & E-hailing is 5am - 12am, but do ensure Pick Up customer time only available on 6am - 11pm during the CMCO period.

Number of passenger in a car

There cannot be more than 2 passengers in the car and passengers must sit in the back seat. 

Keeping your Car clean all time

Just as you should wipe down public and shared services with disinfectant, we encourage you to sanitize your car. Clean whichever parts of your car passengers come in contact with, like door handles.

On the Road

Keep the windows open, if possible. You could also consider wearing gloves as a precaution. 

 

Personal hygiene

Avoid touching your face, keeping your hands away from your eyes, nose and mouth as much as possible. Put on your Face Mask & Sanitise your hand before and after each pick up/ drop off your passengers. Also, don’t forget to disinfect your mobile phone frequently.

 

Interacting with Passengers

Encourage use of Cashless Payment Methods such as Credit Cards, TNG eWallet, Maybank QRPay, etc. This way you won’t need to handle cash, a common cause of infection. Avoid all types of physical contact including the handshake.

Off the Road

If you have a cough, fever or other mild symptoms of illness, do consult Doctors and take a few days off.

Further enquiry, feel feel to contact our Support at driversupport@ezcab.com.my.

New Normalization of Public Transport Vehicle Operations at KLIA

Thursday, 14 May 2020

New Normalization of Public Transport Vehicle Operations at KLIA

In line with the current situation of the Covid-19 pandemic, the government through the Malaysian National Security Council (MKN) has set specific SOPs and regulations to curb the spread of the virus throughout the country including the services line.

Starting at 0001, 11 May 2020 the operating area for Airport Taxi (Taxi with Coupon), Taxi with Metered and e-hailing services at KLIA are as shown in Table 1.

This is subject to current directives from the government especially during this period of the Movement Control Order (MCO).

Table 1: Temporary Designation of Public Transport Service Operating Areas at KLIA.

Join EzBike

Wednesday, 26 Feb 2020

Why Join Us

Flexible Hours

Be your own Boss

24/7 Support from us

Cashless Transaction

Requirement

Malaysian

Own CDL license without any blacklisted summon

18 years old and above

Permitted for Full license only

Bike manufacturer year not more than 5 years

Interested? Sign up now

Download the EzDriver app

EzCab Minimum Acceptance & Cancellation Rating (Updated 28 May 2018)

Monday, 28 May 2018

EzCab Minimum Acceptance & Cancellation Rating
(Updated 28 May 2018)

With the recent increase of download and usage rate. We’ve noticed a substantial amount of jobs are being ignored. This will result to a longer waiting time & far away pick-up points for other drivers.

Therefore, in our continuous effort to strive to improve the experience for you, EzCab is introducing a minimum acceptance and cancellation rate to encourage more drivers to accept jobs whenever they are online. This would mean less waiting time and more of your time spent earning.

This is part of our commitment to provide the best ride-hailing experience for both passengers & drivers!

Kindly refer to the tables below for further clarification:

Acceptance Rate (AR) Conditions:
AR is an indication to allow you to monitor your overall ratings. The more jobs being accepted, the higher the AR. The more jobs being ignored or cancelled, the lower the AR, the higher the risk for a suspension.

Action will be taken once you hit certain zone level below:

** Please contact driversupport@ezcab.com.my for further instruction

Cancellation Rate (CR) Conditions:

CR will only apply if driver cancelled a job that they’ve already accepted midway.

* Note: Cancellation Rate will affect the Acceptance Rate as well

How to know your Accept/Reject Rate works?

Blue Background

Example of Blue Background:

Black Background

Example of Black Background:

A friendly reminder:

  • EzCab jobs will always communicate all information you need (Destination, Fares) upfront at any AR level.
  • If you are unable to take jobs, please remember to switch to offline OR standby mode so your AR and CR will not be affected.
  • If in any case, you’ve received a street hailing job, please switch to offline OR standby mode so you will not receive jobs that will affect your AR.
  • If in case of any circumstances that you are unable go online with your EzDriver app within 3 days, your AR will not be affected. However, your AR will be affected in the future if it is more than 3 days.

Let’s work together to make it a pleasant EzCab ride experience for everyone!

Terms & Conditions :

  1. The above table takes into account every driver for all services type. Including EzCab (Fixed Fare), EzCab Budget (Meter), EzCab Executive and EzCab TOYOTA Luxury.
  2. The Rates shall be applied to all driver from all states. Including Seremban, Johor, Melaka, Klang Valley, Penang, Perak, Sabah.
  3. Any amount within the Driver’s Credit Balance & EzWallet will be forfeited once driver has been permanently banned from using the Driver App. This include NO access in cashing out the remaining balance in driver’s EzWallet or any demand to withdraw the remaining in the Credit Balance. EzCab’s decision is final and conclusive - requests for appeal and review on this case will not be entertained.
  4. EzCab reserves the sole & absolute right to forfeit Driver’s weekly incentives or future benefits at any time if any zone level is being reached and maintained below the AR by the driver.
  5. EzCab reserves the sole & absolute right to forfeit & suspend accounts of Driver who enter a specific zone level according to the rates condition.
  6. EzCab reserves the sole & absolute right to forfeit & suspend accounts of Drivers who display conduct that EzCab considers inappropriate or unacceptable (e.g.: fake bookings, etc.). EzCab’s decision is final and conclusive – requests for appeal and review will not be entertained.
  7. EzCab reserves the right to withdraw, amend and/or alter any part of the Terms & Conditions at any time without prior notice. If any dispute, EzCab reserves the final decision- request for appeal and review will not be entertained.
  8. EzCab reserves the right to fully suspend the Driver App if it deem necessary but it does not limit driver to re-apply with EzCab.

FAQ

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E-hailing Vehicle Permit (EVP) phase 2 Program

Monday, 30 Sep 2019

E-hailing Vehicle Permit (EVP) phase 2 Program

#BukitSamaDidaki

 

The Ministry of Transport has officially announced that starting 12 October 2019 in order to become legal e-hailing Driver on the road, you shall own all the legal documents. After receiving your PSV license, completing medical check up, PUSPAKOM, add on the e-hailing insurance, the final step would be submitting your documents to apply for EVP.

With the recent increase demand of EVP from day to day, EzCab is introducing an E-hailing Vehicle Permit (EVP) phase 2 Program to ensure reach the maximum impact of Driver experience with the limited EVP have been distributed equally, especially to active Driver- Partners.

Thus, EVP phase 2 Program will be effective from 1st October 2019, every Driver- Partner who received their official EVP will need to fulfill the requirements below in order to secure your own EVP. If any EVP holder didn’t meet the requirement, EVP will be forfeited.

Requirement

* Day count based on the past 30 days from 1st / 15th of the month.
** Day count begins from the first day receive your EVP from EzCab till the next 30 days/ next cut off month.

Example for Scenario of EXISTING Driver - Partner : (failed to achieve min. requirement)

 

Scenario 1: Existing Driver

i.e. John is existing Driver who received his EVP on 28th July 2019. After 30 days which is around the 1st of September, he was not able to fulfill the minimum trips required (30 trips). Thus, he will receive a call from EzCab, suggest to top up RM55 in order to keep EVP secured or else EVP will be forfeited. 

Once Driver decided to top up credit within given 14 days of grace period, EVP is successfully secured and it will last till the next review after 6 months.

Example Scenario for NEW joining Driver - Partner : (failed to achieve min. requirement)

 

Scenario 2: New Joining

i.e. John is New joining Driver who register himself as EzCab Driver- Partner & submitted EVP application on 22nd September. Few days after on 28th September, John received his EVP from EzCab. Thus, the next following cut off month for review will be around the 1st of November. He started to drive on and off, unfortunately he was not able to hit the minimum trips required (40 trips) on 1st November. Therefore, he will receive a call from EzCab, suggest to top up RM55 in order to keep EVP secured or else EVP will be forfeited. 

If happened to be Driver decide not to top up credit within given 14 days of grace period, EVP will be forfeited. 

Any enquiry, feel free to email to driversupport@ezcab.com.my.